Refund Policy

We want you to be able to try Outpost without risk. This policy explains when a purchase of investigation credits can be refunded and how to ask. Payments are handled by Paddle.com, our reseller and merchant of record, which issues every refund on our behalf.

Unused credits: 14 days

If you buy a credit pack and change your mind, you can have it refunded within 14 days of purchase, as long as the credits from that purchase have not been used. Refunding a purchase removes its credits from your account.

Used credits

A credit is used the moment it unlocks a full report, because the report is delivered to you immediately. A used credit is not refundable merely because you changed your mind. If you have used one credit of a pack and ask for a refund within 14 days, we can refund the unused part of the purchase.

When something went wrong

We will put it right, whether or not 14 days have passed, if:

• you were charged but the credits never reached your account;
• you were charged twice for the same purchase;
• a report you unlocked could not be opened, or was substantially empty because of a fault on our side.

In these cases we will, at your choice, return the credit to your account or refund the payment.

How to ask

Write to support@outpostscan.com from your account's email address and include the purchase reference shown on your account page (it begins with txn_) or on your Paddle receipt. You can also reach Paddle about a payment through the help link in your Paddle receipt. We aim to answer within two business days.

How refunds are paid

Approved refunds are issued by Paddle to the original payment method. Depending on your bank or card issuer it can take 5–10 business days to appear. Any tax charged on the purchase is refunded with it.

What happens to credits and reports

When a purchase is refunded, the credits it bought are removed from your account. If those credits had already been used, the reports they unlocked are locked again; their free previews remain available. The same applies if a payment is reversed or charged back by your bank.

Chargebacks

If something is wrong with a purchase, please contact us first: it is almost always faster than a dispute through your bank. A payment that is charged back is treated as refunded.

Your legal rights

Nothing in this policy takes away rights you have under the consumer law where you live. Where the law gives you a right to cancel or to a refund that goes further than this policy, that right applies.